Yes, as a coach or wellness professional, you’re welcome to add yourself to programs and have them drip out. However, please note that downloading any of the materials is not permitted. To maintain the integrity of our licensing, we monitor IP addresses. If a coach is found to have downloaded materials from a program they are participating in, a program purchase will be required. Use of the program outside our platform requires a standard program license.

If you choose not to renew after the year, all access to the library for yourself and your clients will be revoked at the end of the year.  We do send out reminders prior to the renewal.

If you reach the 1,500 client limit, please reach out to our support team! What a fantastic milestone to hit—we’ll be happy to discuss options for expanding your capacity and continuing your growth.

Yes, your customers will receive support emails sent through THCG’s mailing system. These emails are designed to be unbranded and include a shared signature used by all Full Library Members. The subject lines are intentionally kept generic to ensure a consistent and professional communication experience.

If you are having any issues with access, please make sure to email support@thehealthcoachgroup.com and include the email of the contact having the issues and exactly which page/item they are unable to access.

Each of your clients has a section on your admin tab for you to communicate directly with your client.  No one else outside of yourself and your client see these notes.

As a coach, your experience reflects THCG branding, including content and signatures. However, your clients receive an unbranded version of the program for a seamless and professional experience. While a few copyright notations may still appear due to legal requirements, these are being systematically updated to remove visible copyright markings wherever possible.

Yes, you can cancel your membership at any time. Please note that the subscription is annual, regardless of your payment schedule. While refunds are not provided, and payments must continue through the remainder of the subscription period, you’re free to discontinue your participation whenever you’d like.

We aim to add all new programs within approximately 4 weeks of release. However, timing can vary depending on the number of programs being launched and the length of each one. For example, a full-year program may take up to three months to complete. If multiple programs are released at once, we may need to extend the timeline to ensure each is properly integrated.

Your subscription includes access to Membership, Premium, Standard, and Mini Courses—offering a wide range of valuable content. The only exception is UpLife, which is a Community Program designed for group-based experiences rather than sequential release through a membership site.

At this time, Impact modules are also not included, as they are designed for highly customized programs. Due to the many possible combinations, integrating them into the standard library isn’t feasible at the moment.

Marketing materials are not currently included in the subscription. However, we are actively exploring the option of adding sales page links that you can either upload to your DSD site or copy to your own website for easier promotion. Additionally, we’re considering offering separate marketing packages for individual programs in the future to better support your sales efforts.

At this time, the programs are exclusively available through the THCG Membership Site. While we do have partnerships with platforms like Healthie and Practice Better, their systems currently aren’t set up to support the subscription-based release of all programs. We’re always exploring new integration options and will keep you updated as capabilities expand.

Currently, client tracking and progress tools are not built into the programs. However, we do provide space for notes, which can be used to communicate needs, feedback, or ideas. We’re always looking for ways to enhance the platform and appreciate any suggestions for future features.

At this time, pausing memberships is not available, as it would be cost-prohibitive to manage. We recommend carefully reviewing your schedule and business needs before committing to ensure you get the most value from your subscription.

Yes! We offer three helpful tools to support you as you get started:

• A step-by-step guide that walks you through the setup process
• A video walkthrough for visual learners
• These comprehensive FAQs that cover all the key details you need

Together, these resources make it simple and straightforward to understand and navigate the platform.

Yes, your clients will receive their login credentials the Monday following their purchase. To ensure a smooth experience, we recommend sending a follow-up email in your sales sequence to let them know when and how they’ll gain access, so they know exactly what to expect.

Yes! The programs are designed to be accessible on nearly any device—including cell phones, tablets, laptops, and desktop computers—so your clients can easily follow along wherever they are.

Absolutely! You don’t even need to sign up—you already have access to all programs as part of your membership. Simply navigate through the coach participation area to explore and preview any program at your convenience.

Yes! Clients can go through the program as many times as they’d like. If you’d like to re-trigger the email sequence, you’ll need to manually do that through the coach’s administrative area.

Not through our platform—but you’re welcome to send your own support emails using your personal email system or marketing tools. At this time, there isn’t a way to selectively enable or disable the automated emails sent from our system.

✨ Pro Tip: Coordinating Your Own Emails with Platform Emails
Since you can’t turn off our automated system emails, the best approach is to complement them with your own messaging. Here’s how:

1. Review the schedule of platform emails so you know when clients will receive them.
2. Create a parallel sequence using your email platform (like Mailchimp, ConvertKit, or your CRM) that adds a personal touch, such as:
   • A welcome message introducing yourself
   • Weekly check-ins or encouragement
   • Reminders to engage with the content
3. Set clear expectations: Let clients know to expect platform emails and explain what types of support they’ll receive directly from you.
4. Add value: Use your own emails to share tips, motivational messages, or resources related to the program content.

This layered communication helps build trust and keeps your clients engaged without duplicating efforts.

Yes! You can enroll a client in as many programs as you’d like. Just keep in mind that while access is unlimited, too many programs at once may overwhelm your client. For the best results, consider staggering their start dates or focusing on one program at a time based on their goals.

To remove a client from a program, you would need to delete the client entirely from the system, which stops access to all of their programs. Because of this, it’s often easier to enroll clients in only one program at a time to maintain flexibility and control.

🔧 Managing Client Program Access
Need to remove a client from a program?
👉 The only way to remove a client is by deleting them entirely from the system. This will stop their access to all programs.
💡 Best Practice Tip:
Enroll clients in one program at a time
✔️ Keeps things simple
✔️ Avoids accidental loss of access
✔️ Easier to manage support and progress

Unfortunately, no. At this time, the platform does not allow you to adjust the start date of a program once it’s been assigned to a client.

Client data is kept minimal for privacy and security. The only information stored is the client’s name and email address. We use standard data encryption protocols to protect all information and ensure secure access across the platform.

Yes! All updates to existing programs are included at no additional charge. As updates are released, they’ll be scheduled to be made available to you within your membership.

Good news—you won’t have to worry about that! The content is delivered automatically through the platform, so you can focus on supporting your clients rather than managing delivery logistics.

Supporting your customers is all about connection, clarity, and consistency. Here’s a simple structure to guide your coaching calls alongside the program content.
🗓️ Note: All programs are released on Mondays, so it’s a good idea to schedule your sessions mid-to-late week to give clients time to engage with the new content before your call.
🧭 Suggested Call Structure (30–45 minutes)
1. Warm Welcome (5 min)
Start with a friendly check-in:

• How are you feeling today?
• Any wins or challenges since our last session?

2. Review Progress (10–15 min)

• What module or lesson are you currently on?
• What stood out or resonated with you?
• Were there any roadblocks or confusion?

3. Deep Dive (10–15 min)

• Focus on one or two key themes from the program content
• Ask reflective questions to help them apply the material to their real life
• Encourage journaling, goal setting, or action steps

4. Action Planning (5–10 min)

• What’s one action you’ll take before our next session?
• How will you stay accountable?
• Any support you need from me?

5. Wrap-Up & Positivity (5 min)

• Celebrate a win
• Preview what’s coming next
• Leave them with encouragement or a quote

💡 Bonus Tip: Follow up with a quick summary email of the session and a reminder of their next action step.

Absolutely—we have lots of ideas to help you successfully promote your programs! You can explore solid, proven strategies by searching “marketing” on www.thehealthcoachgroup.com, where you’ll find valuable articles and tips tailored for health coaches.

To get you started right away, here are two downloadable marketing sequence templates you can use:

1. 🎯 Email Sales Sequence for Workshop-Based Launches
2. A full email sequence designed to turn workshop attendees into paying clients.
3. 🚀 Profit Launch Formula Planner
4. A customizable sequence that walks you through building anticipation, delivering value, and launching your program with confidence.

Download your template here.